Last Updated: October 31, 2025

Welcome to Onaa Cosmetics!
Your privacy is very important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase from www.onaacosmetics.lk (the “Site”).

By using our website, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect information from you in several ways to provide and improve our services. The types of data we collect include:

a. Personal Information

When you create an account, make a purchase, or contact us, we may collect:

• Full Name

• Email Address

• Phone Number

• Billing and Shipping Address

• Payment Information (processed securely through our payment partners)

b. Non-Personal Information

We may also collect non-identifiable information such as:

• Browser type and version

• Device information

• Pages visited and time spent on the website

• IP address and location data (approximate)

2. How We Use Your Information

We use the information collected to:

• Process and deliver your orders

• Communicate with you regarding your purchases, inquiries, or support requests

• Send updates, offers, or promotions (only with your consent)

• Improve website functionality and user experience

• Prevent fraudulent activities and ensure secure transactions

• Comply with legal requirements

3. How We Protect Your Information

We use appropriate administrative, technical, and physical security measures to protect your personal data. Your payment information is encrypted and processed securely through trusted payment gateways.

However, please note that no online platform or data transmission can be guaranteed 100% secure.

4. Sharing Your Information

We respect your privacy — your personal data will never be sold or traded.
We may share limited information only with trusted third parties, such as:

• Payment processors (for secure payments)

• Delivery partners (to deliver your orders)

• IT service providers (for website operation and maintenance)

All third parties are obligated to protect your information and use it only for the purposes specified.

5. Cookies

Our website uses cookies to enhance your browsing experience.
Cookies help us:

• Remember your preferences

• Understand how you use our site

• Improve performance and marketing

You can disable cookies in your browser settings, but this may affect website functionality.

6. Your Rights

You have the right to:

• Access, update, or delete your personal information

• Opt out of marketing emails at any time

• Request details on how your data is processed

To exercise these rights, please contact us via email at hello@onaacosmetics.lk.

7. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes.

8. Third-Party Links

Our website may include links to external sites (e.g., social media, partner sites).
We are not responsible for the privacy practices or content of those websites.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will always be available on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

Onaa Cosmetics
Kandy, Sri Lanka
Email: hello@onaacosmetics.lk
Phone: +94 70 776 6509