Free Island Wide Delivery On All Orders
Last Updated: October 31, 2025
Welcome to Onaa Cosmetics!
These Terms and Conditions (“Terms”) govern your use of our website www.onaacosmetics.lk (the “Site”) and the purchase of products from us.
By accessing or using our website, you agree to comply with and be bound by these Terms. Please read them carefully before placing an order.
This website is operated by Onaa Cosmetics, located in Kandy, Sri Lanka.
We specialize in high-quality cosmetics and beauty products sourced from trusted suppliers.
For any inquiries, you can contact us at:
hello@onaacosmetics.lk
+94 70 776 6509
To make a purchase from our website, you must:
Be at least 18 years old or have parental consent.
Provide accurate and complete information when placing an order.
We strive to ensure that product details, images, and prices displayed on our website are accurate. However:
Colors may vary slightly due to screen differences.
Product availability is subject to change without notice.
We reserve the right to limit or cancel quantities for any order.
All prices are listed in Sri Lankan Rupees (LKR) unless otherwise stated.
Payments can be made securely through the payment options provided at checkout.
Once an order is placed, you will receive a confirmation email.
Orders will only be processed after successful payment verification.
We reserve the right to refuse or cancel any order at our discretion if fraudulent activity or incorrect information is detected.
We deliver islandwide within Sri Lanka.
Delivery times may vary based on your location and courier availability.
Delivery charges (if applicable) will be shown at checkout.
Onaa Cosmetics is not responsible for delays caused by courier services or unforeseen circumstances.
Due to the nature of cosmetic products, we maintain strict hygiene and safety standards.
Therefore, returns or exchanges are not accepted unless:
The product is damaged or defective upon arrival.
You contact us within 24 hours of receiving the item with proof (photo/video).
If eligible, we may offer:
A replacement, or
A store credit/refund (at our discretion).
Please note that opened or used cosmetic products cannot be returned under any circumstance.
All promotions and discounts are valid only for the specified period.
Discounts cannot be combined unless stated otherwise.
We reserve the right to modify or cancel promotions at any time without notice.
All content on this website, including text, images, graphics, and logos, is the property of Onaa Cosmetics or its partners.
You may not copy, reproduce, or distribute any content without our written consent.
Onaa Cosmetics will not be liable for any:
Indirect, incidental, or consequential damages,
Allergic reactions or misuse of products, or
Losses resulting from unauthorized access or data breaches beyond our control.
We always recommend reading product ingredient labels carefully before use.
Your personal information is collected and processed in accordance with our Privacy Policy.
Please review it to understand how we protect your data.
These Terms are governed by and interpreted under the laws of Sri Lanka.
Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in Kandy, Sri Lanka.
Onaa Cosmetics reserves the right to modify these Terms & Conditions at any time.
Changes will be effective immediately upon posting on our website. Continued use of our site after any updates constitutes your acceptance of the revised Terms.
If you have any questions about these Terms and Conditions, please contact us:
Onaa Cosmetics
Kandy, Sri Lanka
hello@onaacosmetics.lk
+94 70 776 6509
